Returns Policy

At Jordy Sos we accept returns on full priced items for a refund, store credit or exchange, subject to the following conditions:

We are contacted via email at hello@jordysos.com, within 7 days of you receiving your item/s. 

Item/s must be unworn, unwashed, and in otherwise unused conditions, with all original labels and tags attached.

Orders returned for a refund will incur a $9.95 AUD processing fee per item returned.

We do not accept returns of sale items.

Please ensure your item/s are returned via a traceable shipment method and your RA number is visible on the return parcel. The customer is responsible for return postage charges.

Once we have received your return, we will process the refund, exchange or store credit. Please allow us up to 1-3 business days to process your return.

Exchanges Policy
Once we have received your return, we will process the exchange. Please allow us up to 1-3 business days to process your return.

We are unable to hold onto any items for your exchange, as such items can only be exchanged where stock is available.

If your requested item has sold out by the time we process your return, you will be issued with a store credit. The credit will remain valid for 1 year, allowing you plenty of time to find something else you love.

Sale Items Policy

Sale items are final and are not eligible for return for a refund, store credit or exchange. Items permanently marked down, or items purchased using a discount code (excluding the welcome code), are considered sale items. 

Cancellations Policy

If you would like to cancel an order, please email us at hello@jordysos.com as soon as possible after placing your order. Orders that have already been shipped cannot be cancelled.

Colour Representation

We aim to always provide an accurate colour representation of our garments. However please note that photoshoots, post-production editing, as well as different computer/phone screens may display colour variations.